Responsible for addressing guest and team member issues as appropriate. Effectively manages internal and external guest relations, some of which will require levels of patience, tact and diplomacy.Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.Provides training opportunities, constructive and positive feedback at all levels. Assists in the hiring, performance management, and employee engagement within the department.Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with all team members within the department and with other departments as appropriate to ensure property wide communication.Assists management to ensure department delivers and maintains a maximum level of property-wide service and satisfaction.Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.Assists in the management and the performance of team members under his/her area of responsibility.Assists in the management of day to day activities to maintain departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures records and reports.Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures monitors and evaluates operational effectiveness affects changes required for improvement.Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.Responsibilities include, but are not limited to: supporting management of the call center strategy maximizing opportunities for departmental and company success maintaining all Encore Boston Harbor Standards and ensuring excellent guest and team member experience. The Call Center Assistant Manager will oversee call center team members. These operations include, but are not limited to: Room Reservations, Restaurant Reservations, Spa & Salon Reservations, PABX/Guest Services, Special Event Reservations, and Advanced Room and Restaurant Deposits. The Encore Boston Harbor Assistant Manager – Call Center will be responsible for assisting with management of Hotel Reservations and PBX (phone line management) at the Integrated Call Center. ![]() Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor includes a six-acre park along the water that features a harbor walk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk. At a total cost of $2.6 billion, it is the largest private single-phase development in the history of the Commonwealth. The work experience section should be the detailed summary of your latest 3 or 4 positions.Encore Boston Harbor is a luxury global destination gaming resort that features 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular spa attendant position you're applying to. This section, however, is not just a list of your previous spa attendant responsibilities. It’s the one thing the recruiter really cares about and pays the most attention to. The section work experience is an essential part of your spa attendant resume.
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